SHIPPING, DELIVERY & REFUNDS

At Left Field Beer, we want buying exceptional craft beer online to be as straightforward as possible. Whether you're ordering a single special release or stocking up on your favourites, you'll find everything you need to know about our UK craft beer delivery services, shipping charges, order tracking and estimated delivery times right here.

We offer free UK mainland shipping on orders over £80, alongside our flexible Build-a-Box service, which allows you to combine multiple purchases into one delivery. You'll also find information about international shipping, missed deliveries, damaged parcels, returns and refunds, so you can shop with confidence.

If you have any questions about your order, our friendly team is always happy to help. Simply contact us at info@leftfieldbeer.co.uk.

UK Craft Beer Delivery

How long will my order take to arrive?

We aim to dispatch and deliver your order as quickly as possible. Most UK orders are delivered within 2–4 working days, using one of our trusted courier partners, APC or DHL.

Please note that delivery times are estimates and may vary depending on your location, courier availability and whether your order contains pre-order beers.

If your order includes pre-order items, we'll normally hold your shipment until all the beers are available for dispatch.

How can I track my order?

We'll keep you informed as your beers make their way to you.

Once your order has been packed and prepared for dispatch, you'll receive a confirmation email from us.

When your parcel has been collected and scanned by the courier, you'll receive a further email or SMS containing your tracking or waybill number.

You can use this number to track your delivery through the courier's online tracking portal.

Please note that shipping labels are sometimes prepared in advance, particularly for pre-order shipments. This means you may receive a courier notification before your parcel has physically left our warehouse.

What happens if I'm not home when the courier attempts delivery?

Our couriers will normally attempt delivery twice. If you're unavailable for the first attempt, a second attempt will usually be made on the following working day.

If you know you won't be available, you can use the courier's tracking link to rearrange delivery for a more convenient date or, where permitted, nominate a safe place.

You can also include delivery instructions in the Order Notes section when placing your order.

If both delivery attempts are unsuccessful, your parcel may be returned to the courier's depot. Depending on the available service, you may be able to:

Collect your parcel from the depot free of charge.
Arrange another delivery attempt, subject to an additional charge.
Request that your parcel is returned to Left Field Beer, with any applicable return charges and refund arrangements explained before proceeding.

Can I have my beer delivered to another address?

Absolutely! You can have your craft beer delivered to your home, workplace or another suitable address.

Simply enter your preferred address in the Delivery Address section during checkout.

Please ensure the address is accurate and that someone aged 18 or over will be available to receive the delivery.

Age verification for alcohol deliveries

As a responsible alcohol retailer, we require all deliveries to be received by someone aged 18 or over.

Our couriers may request photographic identification if they are unsure of the recipient's age.

If an adult cannot be verified at the delivery address, the courier may be unable to complete the delivery and may arrange another attempt.

Safe-place delivery instructions

If you would like your parcel left in a nominated safe place or with a neighbour, you can provide instructions when placing your order or through the courier's delivery management system, where available.

We strongly recommend choosing a secure delivery location, particularly for orders containing valuable or fragile beers.

Leaving a parcel unattended may increase the risk of theft, loss or damage. Any responsibility for a parcel left in accordance with your instructions will be assessed in line with applicable consumer law and the circumstances of delivery.

Delivery delays

Although we work hard to deliver your beers promptly, occasional delays can occur due to severe weather, transport disruption, courier problems or other circumstances outside our reasonable control.

We'll do our best to help resolve any issues and keep you informed where possible.

If you haven't received your delivery within five working days, please contact info@leftfieldbeer.co.uk with your order number so we can investigate.

International Beer Shipping

We offer international craft beer delivery to selected destinations, subject to courier availability and local alcohol import regulations.

International shipping costs and delivery times vary depending on the destination, parcel weight and any applicable customs requirements.

Customers ordering from outside the UK should check whether the importation of alcoholic beverages is permitted in their country.

Additional customs duties, alcohol excise taxes, import VAT or courier administration charges may apply. Any such charges and responsibilities will depend on the destination and the terms agreed at checkout.

For international delivery enquiries, please email info@leftfieldbeer.co.uk before placing your order.

Damaged or Missing Deliveries

What should I do if my beer arrives damaged?

We take great care when packing your order, but unfortunately, accidents can occasionally happen during transportation.

Please take care when lifting heavy cases of beer and exercise particular caution if your parcel appears damaged or wet.

If you suspect a bottle has broken, open the package carefully and beware of broken glass.

If any beers arrive broken, leaking or otherwise significantly damaged, please contact info@leftfieldbeer.co.uk with your order number and photographs of the affected products and packaging.

We'll investigate and arrange an appropriate refund or replacement.

Please note that minor cosmetic imperfections, such as slightly damaged labels or small dents in cans that do not affect the beer's quality or packaging integrity, are not normally considered grounds for a damage claim.

What happens if an item is missing from my delivery?

If you discover that one or more beers are missing from your order, please contact us as soon as possible.

Email info@leftfieldbeer.co.uk with your order number and details of the missing products.

We'll check our packing records and investigate the discrepancy. Where an item has been omitted from your order, we'll arrange an appropriate replacement or refund.

What happens if my parcel is lost in transit?

If your parcel appears to have been lost during delivery, please contact us so we can investigate with the courier.

Where an order is confirmed as lost in transit, we'll arrange a replacement at no additional charge, subject to availability.

If a suitable replacement cannot be provided, we'll arrange an appropriate refund.

We want you to receive the beers you've paid for, and we'll work to resolve any delivery problems as quickly as reasonably possible.

Returns, Cancellations & Refunds

Can I cancel or amend my order?

If you'd like to cancel your order or make changes to your purchase, please contact info@leftfieldbeer.co.uk as soon as possible, quoting your order number.

If your order hasn't been dispatched, we'll do our best to accommodate your request.

If your order has already been dispatched, changes may no longer be possible, although your statutory cancellation and return rights may still apply.

What if I receive damaged, faulty or incorrect goods?

If your order arrives damaged, faulty or contains incorrect items, please contact us with your order number and details of the issue.

Photographs are particularly helpful when investigating damage during transit.

Where goods are faulty, damaged or not as described, we'll provide an appropriate remedy in accordance with your statutory consumer rights, which may include a replacement or refund.

Refund & Return Policy

At Left Field Beer, we want you to be completely satisfied with your purchase. However, we understand that sometimes you might change your mind or something doesn't quite go to plan.

Below you'll find everything you need to know about cancelling an order, returning unwanted beers and requesting a refund.

Your Right to Cancel an Order

Under UK consumer law, customers purchasing goods online generally have the right to cancel their order within 14 calendar days of receiving their goods, without having to provide a reason.

The cancellation period begins the day after you, or someone nominated by you, receives your order. If your order is delivered in separate shipments, the cancellation period generally begins the day after the final delivery.

To cancel your purchase, simply email info@leftfieldbeer.co.uk within the cancellation period, quoting your order number and confirming that you wish to cancel.

Certain products may be exempt from cancellation rights where permitted by law. Your statutory rights concerning faulty, damaged or incorrectly supplied goods remain unaffected.

How Do I Return Unwanted Beers?

Once you've notified us of your decision to cancel, you have a further 14 calendar days to return the goods.

Please contact us before returning your order so we can provide the correct return address and any necessary instructions.

We ask that all returned beers are securely packaged to minimise the risk of damage during transit. For your protection, we strongly recommend using a tracked or recorded delivery service and retaining proof of postage.

For change-of-mind returns, you are responsible for the cost of returning the goods, unless we've agreed otherwise.

Where permitted by law, we may make a deduction from your refund if the value of the goods has been reduced by handling beyond what is reasonably necessary to inspect them.

Can You Arrange Collection of My Return?

Absolutely! If you'd prefer us to arrange the return, we can organise a collection through one of our logistics partners.

Simply email info@leftfieldbeer.co.uk with your order number and collection address, and we'll provide a quotation for the service.

For change-of-mind returns, the collection cost will be your responsibility and will be confirmed before any arrangements are made.

Alternatively, if you'd prefer to return your order in person, please contact us in advance to arrange a suitable time. Our warehouse is not open for unscheduled visits.

How Long Will My Refund Take?

We aim to process all refunds as quickly as possible.

For valid cancellations under the statutory cooling-off period, refunds will be issued without undue delay and no later than 14 calendar days after we receive the returned goods or evidence that you've sent them back, whichever is earlier.

Refunds will normally be issued using your original payment method, unless we've agreed otherwise.

If you're cancelling your entire order under the statutory cooling-off rules, we'll also refund the original standard delivery charge, where applicable. Any additional amount paid for an upgraded delivery service may not be refundable.

Need Help With a Return or Refund?

If you have any questions about cancelling an order, returning unwanted craft beers or requesting a refund, please email info@leftfieldbeer.co.uk with your order number.

We'll be happy to help you understand your options and arrange the next steps.

Nothing in this policy affects your statutory consumer rights.