FREQUENTLY ASKED QUESTIONS
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What is ‘build a box’ and how does it work?
Spot a beer on the website that takes your fancy but you're not ready to place a larger order at that particular moment and still want to take advantage of our free shipping option? Then our build a box service is for you.
Build a box allows you to collate your own box over time by selecting a few beers here and there. Purchase as many or as few beers as you like (yes, even 1) and select the build a box option from the drop down menu at the checkout.
On the left hand side of the page you can add a promo code if you have one, or a note relating to your order, i.e. I’d like to start a build a box / please add to my existing order / can you please ship my build a box once everything is in. If you forget, it’s not a problem, we will figure it out, it just helps us to see where we are at with an order.
We will collate all of your orders and will only ship them once notified by you.
Part of my build a box is showing ‘shipped’ on my account, but I’m not ready for it yet, did it actually ship?
No, we won’t send your build a box unless you instruct us to do so.
We may start compiling your build a box (taking the beers off the shelf and into a shipping box) however. In this scenario we will 'fulfil' your order in our system so it may show as 'shipped' in your account however the beers will not physically leave our warehouse until you request it.
When the beer has been shipped you will receive a notification from DHL via e-mail and/or text that a shipping label has been created. This e-mail will also contain a waybill number which you can use to track your package.